News

Registration Issues

Brighton SC (VIC), Wed Feb 13, 2019 12:32AM

2019 Registration Issues

 

Are you having trouble with your registration?  Some common issues we are experiencing are listed below.

 

Unable to Login to the system - see link attached to review the process

 

Complete the Parent or Guardian's first and last name

Use the email that your old account was linked to

Create a new password 

DOB

Confirm acceptance of the T's & C's

 

Link all the players associated with the email address

 

Password won't accept - please check it is 8 or more characters long with a mix of Upper and lower case a number and special character eg. #Brighton1

 

Password Reset - Validation Code does not arrive to reset password 

Photograph wont load - error message received

Photograph wont resize and shows an error - If you can see the Face clearly and it isn’t a thumbnail size - do not resize, as this seems to trigger the error  - click the save icon at the top left of the photo and save at the bottom of the page. 

Payment Generates an error message and you are unable to pay during registration  or from an invoice that is generated as a result of the non payment, you are then redirected to contact Admin. 

Please note: 

We are currently working on a resolution to enable you to make payment. Once this issue is resolved you will be advised by email and requested to make payment via the system on your credit card.

 

Registration Help is Here

 

 

 

Last updated: Wednesday February 13, 2019 12:32AM